Job: Housekeeping Supervisor

This posting has expired and is no longer available.

Job Description

This role is responsible for providing daily oversight of the housekeeping team and coordinating the ongoing housekeeping needs to ensure the Clubhouse, Grounds Maintenance, guest Villas and common areas are maintained according to property standards.  Scottsdale National Golf Club is a private, members-only club located in North Scottsdale.  

Responsibilities:

·        Oversee the daily cleaning schedule and related supervisory duties to keep all common areas “guest-ready” at all times

·        Ensure housekeeping team is properly trained in technique, quality, efficiency and safety

·        Oversee the daily cleaning schedule, following a detailed task worksheet, while working along-side team to ensure a high level of cleanliness is maintained, including:

o   Cleaning building floors and walls (sweeping, mopping, scrubbing and vacuuming)

o   Emptying/cleaning trash cans and recycling bins, and replace liners

o   Cleaning windows, glass partitions and mirrors using appropriate cleaning solution

o   Dusting and polishing furniture, fixtures, machines and equipment using appropriate cleaning solution

o   Removing debris from common areas, guest Villas, driveways and cart paths

·        Ensure nightly closing protocols are strictly maintained, and building doors are locked prior to leaving the property.  Escalate any safety or security concerns to Facilities Manager.

·        Perform regular walk-throughs and periodic inspections of common areas and guest Villas, and report any deficiencies in the operation, appearance and/or maintenance needs to Facilities Manager

·        Monitor daily laundry duties ensuring proper fabric care, sorting, running machines, ironing and folding

·        Maintain linen/towel/guest amenities inventory, perform regular count process, monitor wear/tear levels, and develop re-order process to limit “out-of-stock” situations

·        Assist with event set-up and breakdown (decorations, tables and chairs) as directed

·        Complete other duties as assigned

Experience and Education Required:

·        3+ years housekeeping experience in hotel, high end resort and/or private residence

·        3+ years leadership experience, with focus on mentoring and coaching team members for strong performance

·        Knowledge of specific cleaning products and equipment to be used on specific surfaces, clothing, etc.,

·        Knowledge of fine clothing and fabric care, including ironing and steaming

Skills Required:

·        Experience handling multiple priorities skillfully, confidently and professionally

·        Strong desire to provide exceptional customer service with great attention to detail, and “can-do” attitude in all situations

·        Must have strong command of the English language, and able to speak, read and write in English

·        Strong relationship and communication skills to effectively partner with internal team, and direct reports

·        Self-motivation, accountability, use of sound judgement and willingness to do what it takes to get the job done

·        Neat and polished appearance

·        Demonstrated confidentiality, honesty, and integrity in all situations